SUPPORT for data, invoice and license requests

What happens after you send it

I answer every inquiry myself. Depending on what is needed, either an offer comes straight back, or I ask first — by email, or we arrange a call. For data requests a call is usually the faster route, because five minutes of talking settles what would take three emails.

How long I keep project data

Three months at the least — beyond that it depends on the project. An image film is kept longer than a short event, a wedding considerably longer than either.

The reason is simply the size of it: a product shoot is twenty pictures, a family shoot two hundred, and an elaborate video project can run to one or two terabytes in its recording formats. That cannot be answered with one rule for all of them, so there is not one here.

Re-delivery is free for as long as the material is still available. If you want to be certain, you can book extended storage — then I keep your project’s data correspondingly longer. The best time to ask is while the project is still running.